Shipping policy
Last Updated: July 25, 2026
Thank you for choosing Frenchibulldoggo. This Shipping Policy explains our order handling process, delivery expectations, tracking procedures, and important shipping-related terms.
Our goal is to provide a transparent and dependable delivery experience from the moment your order is placed until it arrives at your destination.
1. Order Processing Time
After your order has been successfully submitted, our fulfillment team will begin preparing your package.
Orders are typically processed within 3 business days. During this stage, we complete:
- Order verification
- Product inspection
- Packaging preparation
- Transfer to our selected shipping carrier
Please note that orders placed on weekends, public holidays, or non-business days will begin processing on the next available business day.
2. Shipping Time & Delivery Charges
Once your order has been dispatched, the estimated delivery period is:
Estimated Shipping Time:
10–20 business days
Shipping Fee:
A standard worldwide flat-rate shipping charge of:
$5.99 USD
The complete estimated delivery timeframe includes both order preparation and transportation.
Estimated Total Delivery Time:
Approximately 13–23 business days
Please understand that delivery times are estimates and may vary depending on your location, carrier conditions, and external circumstances.
3. Possible Shipping Delays
While we work closely with reliable shipping partners, delivery schedules may occasionally be affected by circumstances outside our direct control.
Potential causes of delays may include:
- Customs inspections or clearance procedures
- Carrier interruptions
- Transportation delays
- Weather-related events
- Other unexpected logistics issues
Shipping estimates are not guaranteed delivery dates. We appreciate your understanding and patience if delays occur.
4. Tracking Your Order
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You may use this tracking number to monitor your package status through:
Please allow several business days after receiving your shipping confirmation for tracking information to become available or update within the carrier system.
5. Multiple Package Shipments
For orders containing multiple products, your items may not always arrive together.
To improve fulfillment efficiency and reduce delivery times, products may be shipped separately from different warehouses or fulfillment locations.
Each individual shipment will include:
- A separate shipping confirmation email
- A unique tracking number
You can use each tracking number to follow the progress of your packages.
6. Changes to Your Order
Requests to update order details are highly time-sensitive.
This includes changes such as:
- Shipping address
- Recipient information
- Product size
- Product color
- Quantity adjustments
If you need to make a change, please contact our support team as soon as possible, preferably within 12 hours after placing your order.
Please provide:
- Order number (example: 071SHOP-123331)
- Email address used for your order
- A detailed explanation of the requested modification
We will do our best to accommodate your request. However, once an order has entered the fulfillment or shipping process, changes may no longer be possible.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the shipping carrier may hold your package at a local facility or provide further delivery instructions.
We recommend contacting your local carrier directly using your tracking information to arrange:
- Redelivery
- Package collection
- Additional delivery instructions
Frenchibulldoggo is not responsible for packages returned due to:
- Incorrect or incomplete address information provided by the customer
- Failure to collect the package within the carrier’s required timeframe
8. Tracking Delays & Shipment Updates
During international transportation, tracking updates may temporarily pause while your package moves between different logistics facilities.
As a general guideline:
- If your tracking information shows activity within the previous 7 days, your shipment is likely still progressing normally.
- If there has been no tracking movement for more than 7 consecutive days, please contact our support team for assistance.
Our team will help review the shipment status and provide further guidance.
9. Lost or Stolen Packages
If your tracking information has remained inactive for more than 7 days and you believe your package may be lost during transit, please contact us.
Our team will work with the shipping carrier to investigate the shipment status.
If the carrier confirms that the package has been lost while in transit, we will arrange a replacement shipment at no additional cost.
Important Notice Regarding Delivered Packages
If the carrier tracking system confirms that an order has been successfully delivered, our responsibility for the shipment ends at that point.
We are not responsible for packages that are lost, stolen, or misplaced after a confirmed delivery to the address provided during checkout.
10. Shipping Locations & Fulfillment Origin
Shipping Destinations
We provide worldwide shipping.
In rare situations where our logistics partners are unable to deliver to a specific country or region, we will contact the customer directly to discuss available alternatives.
Shipping Origin
To provide a wider product selection and efficient fulfillment, orders may be shipped from:
- United States fulfillment centers
- Canada fulfillment centers
- Australia fulfillment centers
- European Union fulfillment centers
- Trusted manufacturing partners
The actual shipping origin may vary depending on product availability and fulfillment efficiency.
11. Shipping Terms & Disclaimer
By placing an order with Frenchibulldoggo, you acknowledge and agree to the following conditions:
Delivery Estimates
All delivery timelines provided are estimates only.
We are not responsible for delays caused by:
- Customs procedures
- Shipping carriers
- Weather conditions
- Transportation disruptions
- Other circumstances beyond our reasonable control
Customs Fees, Duties & Taxes
Customers are responsible for any customs fees, import duties, taxes, or additional charges required by their local authorities.
These charges are not included in the product price or shipping fee unless specifically stated otherwise.
Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping details during checkout.
Frenchibulldoggo is not responsible for packages delayed, lost, or returned due to incorrect or incomplete address information.
Confirmed Deliveries
Once tracking information confirms successful delivery, responsibility for the package transfers to the customer.
We cannot be held responsible for packages that are lost, stolen, or missing after confirmed delivery.
Contact Us
If you have any questions regarding your shipment, tracking information, or delivery status, please contact our customer support team.
Email: support@frenchibulldoggo.com
Phone: +1 (213) 616-9157
Business Address:
SHENTAO (HK) CO., LIMITED
2/F, YAU TAK BUILDING
167 LOCKHART ROAD
WAN CHAI, HONG KONG
For faster assistance, please include:
- Your order number (example: 031SHOP-1938)
- The email address used when placing your order
Our support team will review your request and respond as quickly as possible.