FAQ
Last Updated: July 25, 2026
Welcome to the Frenchibulldoggo FAQ Center.
This page provides answers to common questions related to ordering, payments, shipping, tracking, order adjustments, and customer support.
If you cannot find the answer you are looking for, please contact our support team at support@frenchibulldoggo.com. To help us assist you faster, please include your order number and the email address used when placing your order.
Orders & Payments
Q: How do I redeem a discount code?
To use a discount code during checkout, please follow these instructions:
- Choose the product you would like to purchase and click “Add to Cart.”
- Continue to checkout by selecting “PAY WITH DEBIT/CREDIT CARD.”
(This checkout option can also be used when paying through PayPal.) -
Enter your promotional code:
On mobile devices:
Tap “Show order summary” and enter your code in the discount field.On desktop devices:
Enter your discount code in the coupon box displayed on the right side of the checkout page. - Once the discount has been applied, complete your payment using PayPal or your preferred payment method.
Q: Which payment methods do you accept?
We support multiple secure payment options, including:
- PayPal
- Visa
- Mastercard
- American Express (AMEX)
- Diners Club
- Most major credit cards
- Most major debit cards
- Apple Pay
- Google Pay
All transactions are processed through trusted payment providers with secure payment protection.
Q: What is the shipping charge?
Our standard international shipping fee is:
$5.99 USD
Shipping costs may differ depending on your delivery location, promotional campaigns, or special offers available at checkout.
The final shipping amount will always be displayed before you complete your purchase.
Shipping & Delivery
Q: Do you ship internationally?
Yes, we offer worldwide shipping.
As an international business, we cooperate with fulfillment partners and warehouses across different regions. Your order may be shipped from the most suitable fulfillment location based on product availability and destination to help improve delivery efficiency.
Q: How long does delivery usually take?
After your order has been processed and shipped, estimated delivery generally takes:
10–20 business days
Please understand that delivery times are estimates and may be affected by customs inspections, local courier operations, weather conditions, or other circumstances outside our control.
Q: How can I track my order?
Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use your tracking number to monitor your shipment through:
Q: Why has my tracking status not changed?
Tracking information may require 24–48 hours after receiving your shipping confirmation before updates appear.
During transportation, packages may also remain without new tracking scans for several days while moving between different carrier facilities. This is a normal part of international shipping.
If your tracking has not updated for an unusually long period, please contact our customer support team.
Q: Why did I receive only part of my order?
If your order includes multiple products, items may be shipped separately.
To improve delivery speed, products may be fulfilled from different warehouses or shipping locations.
Each package will have its own tracking number, and separate shipping confirmation emails may be sent for each shipment.
Order Updates & Cancellations
Q: Can I change my shipping address, name, or phone number?
Order modifications are time-sensitive.
If you need to update your delivery information, please contact us immediately:
Email: support@frenchibulldoggo.com
Please use the subject:
“Urgent: Address Change”
Include:
- Order number (example: 071SHOP-112938)
- Email address used during checkout
- Complete and corrected shipping details
We will make every effort to update your information if your order has not yet entered the fulfillment process.
Once your package has been shipped, we cannot modify delivery details. In this situation, please contact the shipping carrier directly for further assistance.
Q: Can I change product options after ordering?
If you need to adjust product details, such as:
- Size
- Color
- Quantity
please contact us as soon as possible.
Email:
Subject:
“Urgent: Order Change”
Please provide:
- Order number
- Order email address
- Detailed description of the requested change
Changes can only be considered before your order enters fulfillment. Because orders are processed quickly, this opportunity may only be available for a short period.
Q: Can I cancel my order?
Cancellation requests may be accepted only if your order has not yet been shipped.
Please note that a processing or handling fee may apply.
Once your order has been dispatched, cancellation requests cannot be accepted.
Delivery Issues & Product Concerns
Q: My package arrived damaged. What should I do?
We apologize if your order arrived damaged.
Please contact:
To help us review your case, please provide:
- Order number
- Email address used for purchase
- Clear photos or videos showing the damaged product
- A photo of the shipping label on the package
Our team will review the information and provide the appropriate resolution.
Q: What should I do if my product has a defect or quality issue?
We are committed to providing reliable products and customer satisfaction.
If you believe your item has a manufacturing defect or quality problem, please contact:
Please include:
- Order number
- Purchase email
- Description of the issue
- Clear photos or videos showing the problem
Our support team will evaluate your request and assist you accordingly.
Q: I received the wrong item or something is missing from my order. What should I do?
We sincerely apologize for any fulfillment mistake.
Please email:
Include:
- Order number
- Email address used for checkout
- Photo or video of the incorrect item received
- Details of any missing products
We will investigate the issue and work toward an appropriate solution.
Account & Email Assistance
Q: I did not receive my order confirmation email. What should I do?
First, please check your:
- Spam folder
- Junk folder
- Promotions folder
If you still cannot locate your confirmation email, contact us with:
- The email address used during checkout
- Any available order details
Our team will locate your order information and resend the confirmation email.
Q: Why have I not received my tracking number?
Tracking information is usually provided within:
1–2 business days after order processing
If you have not received your tracking email after this timeframe:
- Check your spam or junk folders.
- Contact our support team for assistance.
Contact Us
For any questions regarding your order, payment, shipping, or product support, please contact our customer service team.
Email: support@frenchibulldoggo.com
(We aim to reply to all emails within 24 hours)
Phone: +1 (424) 349-3744
Business Address:
SHENTAO (HK) CO., LIMITED
2/F, YAU TAK BUILDING
167 LOCKHART ROAD
WAN CHAI, HONG KONG
For faster assistance, please include your order number and the email address used for your purchase in every message.