Return Policy
Last Updated: July 25, 2026
Thank you for choosing Frenchibulldoggo. We appreciate your trust and are committed to providing a positive shopping experience.
If you have any concerns regarding your order, please contact our customer support team directly at support@frenchibulldoggo.com. To help us review your request efficiently, please include your order number (for example: 015SHOP-1218) and the email address used when placing your order.
Please carefully review the following policy before submitting a request.
General Policy
All purchases made through our store are considered final sale.
We do not accept standard returns or exchanges. The only exceptions apply to orders that:
- Arrive with a verified product quality issue.
- Are damaged during delivery.
- Contain an incorrect item compared to the original order.
All claims must meet the requirements outlined in this policy before any resolution can be provided.
Damaged, Defective, or Incorrect Items
We take product quality seriously and want every customer to receive their order in proper condition.
If your item arrives damaged, defective, or different from what you ordered, please contact our customer support team before taking any further action.
Customers must inspect their order after delivery and notify us within 7 days of receiving the package.
To help us process your claim, please send an email to:
Include the following information:
- Your order number (example: 015SHOP-1218)
- The email address used for the purchase
- A detailed explanation of the issue
- Clear photos or videos showing the defect, damage, or incorrect item
After receiving your request and supporting evidence, our team will carefully review the situation.
Approved solutions are determined individually and may include:
- A replacement item
- A partial refund
- A full refund
The final resolution will depend on the specific circumstances of each case.
Refund Processing
If your claim is approved for a partial or full refund, the refund will be issued back to the original payment method used during checkout.
Refunds generally appear within:
7–12 business days
Please note that the actual processing time may vary depending on your bank, credit card provider, or payment institution.
Frenchibulldoggo is not responsible for delays caused by financial institutions after the refund has been successfully issued.
Exchanges
We do not provide general product exchanges.
Replacement items are only available when:
- The product arrives damaged or defective.
- The claim has been reviewed and approved by our support team.
Requests that do not meet these conditions will not qualify for an exchange or replacement.
Unauthorized Returns
Please do not send any products back without receiving approval and instructions from our customer support team.
Before returning any item, you must first contact us and complete the claim verification process.
Any package returned without prior authorization or an approved claim may be rejected.
We cannot provide refunds, replacements, or other solutions for unauthorized returns.
Contact Us
If you have any questions regarding your order, product condition, refund request, or claim process, please contact our support team.
The fastest way to receive assistance is by emailing:
Please include:
- Your order number
- The email address used for your purchase
Our team will review your request and work to provide the most appropriate solution.
Company Contact Information
Email: support@frenchibulldoggo.com
(We aim to reply to all emails within 24 hours)
Phone: +1 (213) 616-9157
Business Address:
SHENTAO (HK) CO., LIMITED
2/F, YAU TAK BUILDING
167 LOCKHART ROAD
WAN CHAI, HONG KONG